Frequently Asked Questions

Our average response time is about 18 minutes, and critical outages are escalated to a senior engineer immediately. Standard requests are answered live during business hours (Mon–Fri, 8am–6pm), and an emergency line is monitored 24/7.

No. Most clients choose a month-to-month or annual agreement, and there are no multi-year lock-ins. We’d rather earn your renewal every month than trap you in a contract.

We bill a flat monthly fee — typically per user or per site — that covers the full managed stack for your tier. No surprise hourly invoices, and the help desk is never metered. You’ll get a written quote after the free assessment.

We work best with organizations from roughly 10 to 250 employees. Below that we can still help with security and cloud projects; above that, we’ll tell you honestly if a larger provider is a better fit.

Absolutely. Many clients keep an internal IT lead and use SCI as the 24/7 monitoring, security and overflow team behind them. We make your person look good, not redundant.

Every managed client gets MFA, next-gen endpoint protection, DNS and email filtering, and encrypted, tested backups as a baseline. Our Managed + Security tier adds 24/7 SOC-backed detection and response.

Yes. We run gap assessments and build documented controls for HIPAA, SOC 2 and CMMC, and we’ll sit on the audit or insurance call with you. Compliance is a practice area, not an afterthought.

A proven 30-day runway: we assess, deploy monitoring and security quietly around your hours, document everything, and introduce your named team. You’ll know exactly what’s happening at each step.

Our entire team is based here in the Raleigh–Durham area. Remote support is instant; when you need hands on hardware, an engineer is usually a short drive away the same day.